Q: What are my Zone Camping Pass payment options?
A: The annual fee of $545 is payable in full at the time of purchase or in 12 consecutive monthly installments. (see following FAQ for restrictions). While there is no enrollment fee when buying a single Zone Camping Pass, if you do purchase more than one Zone, you may finance the enrollment fee with as many as four installments. Details will be provided at check out.
Q: How does the monthly payment option work for single Zone purchases?
A: As a convenience, you may pay the annual fee in 12 consecutive monthly installments, provided that you commit to a 2 year agreement and agree to have the monthly installments automatically charged to your credit card or withdrawn from your bank account. The first payment is due at time of purchase. All payments must be made in U.S. dollars.
Q: How long is the term of the Zone Camping Pass?
A: The initial term of a Zone Camping Pass is (a) one (1) year if you purchase one to three zones and you elect to pay the annual fee in full at the time of purchase, (b) two (2) years if you purchase one to three zones and you elect to pay the annual fee in monthly installments, or (c) five (5) years if you purchase a National ZPP (all four zones).
At the end of the initial term, your Pass will automatically renew for additional one-year periods. You may cancel your membership by notifying us at least 30 days prior to expiration.
Q: What are my use privileges?
A: Your Zone Camping Pass entitles you to unlimited day use and unlimited overnight camping in your recreational vehicle or tent, subject to length of stay restrictions, at all campgrounds in the zone(s) you select. During your stay you enjoy all the same amenities provided to those campers who book at the daily rate.
Q: How long can I stay at a resort?
A: While there is no limit to the total number of nights that you may use your Zone Camping Pass each year, we do set a maximum of 14 consecutive days for any particular stay at one of our resorts. Additionally, if your stay exceeds four consecutive nights, you must wait for seven nights before you stay again at any resort.
Q: Who may use my Zone Camping Pass?
A: Your Zone Camping Pass covers the purchaser, his/her spouse, and any dependent children age 23 and under who live at home or attend school away from home. Other family members may use the campgrounds as guests as set forth in the Usage Rules. Our spacious campsites can accommodate up to 10 persons, so don't forget to bring your friends along!
Q: Is my Zone Camping Pass transferable?
A: No, unless you purchase a National Zone Camping Pass. Once purchased, a 1-4 Zone Camping Pass can only be used by the named purchaser, and those family members listed above. A National Zone Camping Pass: (a) may be transferred to a member of your immediate family if the purchase price is paid in full and the annual fee is current at the time of transfer. The members of your immediate family are your lineal ascendants and descendants (i.e., your parents and grandparents and your children and grandchildren). In connection with any transfer of a National Zone Camping Pass, we will charge a reasonable transfer fee, which is currently $250.
Q: What if I purchase the Northwest Zone but want to visit a different Zone?
A: You can upgrade your Zone Camping Pass to include additional zones at any time, by calling the Thousand Trails call center at .
Q: I purchased a Northeast Zone Camping Pass last year and noticed that properties located in Illinois, Indiana, Michigan and Ohio are now in the Midwest Zone, will I still have access under my current contract?
A: Yes. Under the terms of your contract you will continue to have access to those properties identified in your initial contract as long as you renew and pay your annual dues each year.
Q: I noticed that the Midwest Zone now has properties in Wisconsin previously not offered. How much more will I have to pay to be able to camp at those locations if I have already purchased a Northeast Zone?
A: The cost of an additional zone is currently priced at $795. You would need to purchase our new Midwest Zone Pass to be able to access the Wisconsin locations under the terms of the Zone Camping Pass. For more information please call us at 1-877-730-5935.
Q: I purchased a Southeast Zone Camping Pass that included Diamond Caverns in Kentucky. I noticed this location is now included in the Midwest Zone do I still have access?
A: Yes. Under the terms of your Southeast Zone contract you will continue to have access to Diamond Caverns as long as you renew and pay your annual dues each year.
Q: What other discounts will I receive as a Zone Camping Pass member?
A: All Thousand Trails members using their RVs receive discounts on stays at Encore Resorts. These discounts vary by resort. For a list of discounts please refer to the Thousand Trails website at www.ThousandTrails.com or our TrailBlazer magazine.
Q: Do I receive a TrailBlazer magazine?
A: Yes, your purchase of a Zone Camping Pass includes a annual subscription to our TrailBlazer magazine.
Q: Does the Zone Camping Pass come with a moneyback guarantee?
A: Yes. If you purchase a Zone Park Pass through our website or call center and are not satisfied with your Zone Park Pass for any reason during the first 30 days after you sign the purchase agreement, or after you stay at a campground for not more than two consecutive nights, whichever comes first, you may cancel your purchase agreement and receive a refund of your annual fee and (if applicable) enrollment fee. You must cancel your Zone Park Pass by sending a written notice of cancellation to MHC Thousand Trails Limited Partnership, 6500 Pinecrest Drive, Suite 300, Plano, Texas 75024, Attention: Contract Processing. The notice must be postmarked by midnight of the 30th day after the day on which you signed your Zone Park Pass purchase agreement or before you stay at a campground for more than two consecutive nights, whichever occurs first. Mailing by ordinary mail is adequate but certified mail return receipt requested is recommended. This guarantee does not apply to an upgrade after your initial purchase.
Q: What do I have to do to get the free extra zone?
A: Purchase a Zone Camping Pass between now and September 19, 2014. This is a limited time offer which expires on September 19, 2014. Cannot be combined with any other offer or discount, but you may choose to pay the $545 annual fee in 12 monthly installments, provided that you commit to a two year agreement.